An interview about the new Life Science Webshop with Akshay Ahuja, Head of Sales

Why is Axonlab launching this webshop?
Axonlab has several business units and a huge catalogue of products. We received feedback from customers that life science products are not easy to find. We value this kind of insight from our customers and have therefore decided to create a dedicated web shop for our Life Science products. We have categorised the products to make it easier for our customers to find them. They can also keep up to date with new products and promotions and read useful blogs that can be of help in their day-to-day work in the lab.

Axonlab has a wide range of products. What are the advantages over other suppliers?
Through many years of working closely with our customers, we know exactly what their needs are and our product range covers everything a scientist needs in the laboratory. At Axonlab we are also committed to quality and understand that the price has to be right. Our warehouse is centrally located in Switzerland for fast delivery and we have trained service and technical support teams to help our customers get the right answers quickly.

I work in a laboratory. Is it advisable to register for the customer portal right away?
Absolutely. The menu navigation of the new web shop makes it easier to get started and provides quick orientation. It is quicker and easier to find the items you want. The customer portal also allows you to view your shopping lists, track a parcel and manage invoices and delivery notes online. If you wish, it's also possible to link your purchasing system (e.g., SAP) directly to the shop.

How long will my order take to arrive?
We stock most common products and can deliver within 1-2 working days.

Frequently ordered products are in stock at Axonlab. What about the others, do I know how long I will have to wait when I place my order?
We work closely with our suppliers. This means many products are available quickly from external warehouses. Although it is not always possible to predict exact delivery times, we do our best to keep customers informed of the whereabouts of their orders.

How much is the discount for «Product of the Month»?
The discount can vary depending on the type of product. However, I can say that it's definitely worth checking regularly to see which products are available at a good price.

Are there any new products or promotions? Will Axonlab let me know about them?
Of course! Please subscribe to our newsletter to keep up to date with all our promotions or get in touch with our sales team. Also have a look at the shop regularly for new products, we will advertise them prominently.

I have a direct contact at Axonlab. What is the timeframe for a response to my question or enquiry?
Our team usually responds to enquiries within 24-48 hours. However, if you are in a hurry, it's advisable to pick up the phone and we will be more than happy to provide you with a prompt and detailed response.

How does Axonlab ensure that its products are up to date with the latest industry developments?
Our product range is constantly being reviewed and our suppliers do an excellent job of keeping us informed of new arrivals. We carefully monitor trends in the industry and introduce innovative products. This is where our long experience in the market comes in. We have been operating for over 30 years an have a local Presence in 10 countries.